Ethanol mistakenly put in octane tank at GetGo in Brunswick; 500 customers bought wrong fuel
Jen Steer, newsnet5.com , Dave Arnold, newsnet5.com
8:32 PM, Jul 29, 2013
6:48 PM, Jul 30, 2013
BRUNSWICK, Ohio - About 500 customers at the GetGo gas station in Brunswick may have pumped the wrong fuel into their cars.
Giant Eagle said it was notified on Monday that a shipment of unblended ethanol was mistakenly put into the 87 octane fuel tank at the station on Center Road.
About 500 people purchased the mismarked fuel between 7:45 p.m. Sunday and 2:30 p.m. Monday. Giant Eagle said it is reaching out to those costumers.
"Giant Eagle and GetGo apologize for any inconvenience caused by this error, and the company is working diligently to satisfy affected customers. GetGo offers the highest quality fuels, and all fuels sold at GetGo are 100% guaranteed," the grocery store chain said in a statement on Monday.
Anyone who purchased the product should have their vehicle towed for inspection. According to Giant Eagle, there should be no problem with cars that are flex fuel.
Customers should also call Giant Eagle at 1-800-553-2324 between 9 a.m. and 9 p.m. to process a claim.
One driver, Scott Sulenski, said he was notified by Giant Eagle customer service 12 hours after he purchased the unblended ethanol fuel early Monday morning. Heeding the warning to have his car towed to the nearest dealership he found himself checking on his 2002 Chrysler minivan around 1 p.m. Tuesday. It was in line to be serviced with about 30 other vehicles which were filled by the tainted gas pump tanks.
"I get the fuel free perks and I went over there in the morning after rush hour, figured I'd beat the rush, and got my thirty gallons of gas, went home, and then I got a call twelve hours later saying that the gas is bad," said Sulenski. "They told me not to drive it, just have it towed to your nearest dealership and this is the nearest Chrysler dealership, so here it is."
That dealership is the Brunswick Auto Mart's Dodge and Chrysler dealer. Brunswick Auto Mart General Sales Manager Andy Ganda says Giant Eagle contacted them yesterday proactively setting up a working relationship to make sure anyone with the possibly dangerous fuel added to their gas tanks has their vehicle serviced for any safety and/or mechanical concerns.
"They've arranged tow trucks to tow the cars in, so they won't have to be driven, set it up with us to get the customers in and out as quickly as possible, made arrangements with Enterprise to provide loaner cars if needed," said Ganda.
While 30 cars had already been towed in to Brunswick's Auto Mart Chrysler dealership, several other car makes were taken to the other dealership's service departments, as well.
Owners are free to take their cars anywhere they may feel comfortable with the service after they have filed a claim.