CLEVELAND - Some Cleveland water customers are worried about the switch from quarterly to monthly billing in January 2017.
Water customers like Odessa Parks of Cleveland, who had to fight against what she called a bogus $15,000 water bill, isn't convinced moving from quarterly to monthly billing will improve accuracy and customers service at the utility.
"Well they're not doing a good job in three months, how are they going to do a good job in one month," said Parks.
"They need to get it straight, because they don't have it straight. Because when you go down there they don't give you no kind of explanation. It's just pay it."