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News 5 hidden-camera investigation sparks action by the Ohio Department of Medicaid

Posted at 5:34 PM, Mar 14, 2018
and last updated 2018-03-14 18:26:13-04

5 On Your Side Investigation follow-up: We told you about problems at the Comfort Keepers in Westlake that provides in-home care for Medicaid clients. Now, the Ohio Department of Medicaid is taking action.

Our hidden-camera video captured a manager for the Westlake Comfort Keepers telling us on two occasions that the better performing aides go to the private-pay clients and the poorer-performing aides go to people on Medicaid.

RELATED: Following News 5 hidden camera investigation, state looking into issues with Westlake in-home care provider

After seeing our report, the Ohio Department of Medicaid sent us this statement:

Ohio Medicaid immediately asked the MyCare Ohio plans and the case management agencies for the Ohio Home Care Waiver to identify how many of their members received services from Comfort Keeper's and ensure they were receiving appropriate care from the agency.  The MyCare Ohio plans have contacted individuals who were being served by this provider and are working individually with each individual to assess their current satisfaction and as necessary, working to secure new providers for those members who wish to change providers.  Ohio Medicaid will continue to monitor the situation.

Owners of the Comfort Keepers in Westlake have said they did nothing wrong.

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