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For Closed Captioning Concerns, please Call or Email:
We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.
Written Closed Captioning Complaints Should Be Directed to the Following:
ATTN: Bill McKinney
Director of Engineering
3001 Euclid Avenue
Cleveland, OH 44115
Before sending a formal written complaint, we recommend you first contact us via phone or email. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your written complaint within 30 days.