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Lawyers say there will be lawsuits filed as businesses open up again and customers return to stores

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Posted at 10:38 AM, May 11, 2020
and last updated 2020-05-11 19:14:31-04

ROCKY RIVER, Ohio — While Ohio’s retail locations prepare to open to customers Tuesday, protecting customers and employees is top of mind.

Wedged in the middle of a small strip mall in Rocky River, Amy Bradford’s business, Amy’s Shoes, is stuck between a rock and a hard place.

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Amy Bradford is balancing opening to keep her business alive with taking the proper steps to keep her employees and customers safe.

News 5 told you a few weeks ago how she’s doing the best she can showing off merchandise with video online.

“Even though I’m doing my best and working so hard, I fluctuate between being down 90 and 95%, so that’s not sustainable,” said Bradford.

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Amy's Shoes has put out videos online trying to help customers stop virtually.

She says the 12-year-old business depends on being able to open its two storefronts again, but opening also means potentially spreading the coronavirus.

“I’m going to do everything possible on my end to make sure that I’m providing a safe environment for anybody who come in my door,” said Bradford.

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Amy's Shoes has been closed for nearly two months, seeing business drop off almost completely

Amy says her employees will have masks, as required by Governor DeWine. She’ll also ask customers to wear masks too, even though that is not required.

Exceeding those requirements is a good place to start according to Frantz Ward Litigation Practice Chair Patrick Haggerty.

“There is no doubt about it, lawsuits will be filed,” said Haggerty.

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When customers return to now-empty sidewalks, Frantz Ward lawyer Pat Haggerty says lawsuits will certainly follow if more people get sick.

He says when those cases get to court the decisions business owners like Bradford are making now is what will protect them if customers sue when they get sick.

Haggerty says the law hasn’t experienced anything exactly like this before, so there’s no easy answer to the question of if a business can be held responsible when a customer catches the virus. The legal arguments will revolve around what steps the businesses took and how they compared to what the federal and state governments were recommending.

“It’ll be under the issue of: have you, store owner, met the duty to me as a customer,” said Haggerty.

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Amy says she'll redesign her store layout to maximize social distancing in addition to asking customers to wear masks when they enter.

Also at issue could be the steps customers take or refuse to take to keep themselves safe because the threat of the coronavirus, by now, is so well known.

“Even though we can’t see it, you would have to have missed a lot of news to not know it’s around,” said Haggerty.

Should a shopper bring a lawsuit, they’d likely be asked what steps they took to protect themselves.

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Stores that have been closed for two months prepare for customers again, while taking the proper steps to keep everyone safe.

“Should you have worn a mask, should you have stayed at home that day because you felt ill, should you have taken your temperature that morning, should you have told someone you had a cough,” quizzed Haggerty.

It’s still vital for business owners to be ready because small businesses are finding out the hard way that most insurance coverage doesn’t help during a global pandemic.

“Often times, you’ll see [viruses] specifically excluded from insurance policies because you can’t ensure it,” said Kent State Insurance Studies Program Director Charla Bloodsaw.

As a result, many businesses who thought they would have some insurance payout for an interruption of their business are not getting that money. But, other claims might be paid out if a property is damaged in any way because the pandemic kept an owner out of their building.

Bradford tells News 5 she plans on opening her store later in the week so she has a little extra time to give the store a deep clean and prepare to hold everyone to her store rules.

“I’m going to being a position, for lack of a better analogy, being like a bouncer at a bar,” said Bradford.