It's a multi-billion dollar problem that's probably hitting your wallet even if you haven't realized it yet: fraudulent returns.
"People will pull items off of the shelves and return them as if they bought them. They'll get a gift card or in some cases cash," said Lieutenant Paul Shepard with Fairview Park Police.
The National Retail Federation calls fraudulent returns a $9.1 billion problem and many say the rising costs trickle back down to consumers.
Stores across the country have responded to issues, like fraudulent returns, by upping security and changing return policies.
Kohl's, Target, and Macy's have changed return policies in the past year.
Macy's now requires all returns in one year instead of any time.
Kohl's has added a deadline as well as a proof of ID.
Target gives customers 90 days with most items, outside of electronics and entertainment.
But in Fairview Park, police now have proof one man has worked around newer policies by using a fake ID.
"This guy altered his ID so he could do multiple returns, more than the regular person."
That man is now facing theft charges.
