Cleveland homeless women's shelter to make staffing changes, efforts to improve service

Posted at 10:50 PM, Feb 17, 2017
and last updated 2017-02-17 22:50:50-05

Cleveland's Norma Herr Women's Center is likely to see major staffing changes in the coming weeks, according to Brain Davis, Director with the Northeast Ohio Coalition for the Homeless.

Davis told News 5 Frontline, the company running the shelter for Cuyahoga County, has agreed it will replace staff monitors on all three shifts at the facility if it is maintained as the service provider.

Davis said he will likely know if Frontline will continue as operator at the shelter by the end of the month.

The Norma Herr homeless women's shelter in Cleveland continues to be the subject of numerous complaints from the women who stay there.

Women reported overcrowding, fights, numerous calls for EMS service, complaints about the food and a staff that seems overwhelmed by the growing number of people who need the facility.

The Northeast Ohio Coalition for the Homeless told News 5 the number of homeless women in Cuyahoga County has grown from about 160 to more than 200 over the past 18 months.

But Davis and homeless women who stay at the shelter said staffing changes won't be enough to make the needed improvements.

Teresa Cartwright, who has stayed at the facility the past nine months said better food, more storage lockers and additional programs are needed.

"This place totally does not have any structure," said Cartwright. "They have no control over nothing in here."

"They need an alcohol rehab or something. They have no programs for us whatsoever, nothing. They have a stress class."