CLE woman issues "as is" used car buyer's warning

Used car dealer can't guarantee factory warranty
Posted at 11:31 PM, Jun 08, 2017
and last updated 2017-06-08 23:31:38-04

Adrianna Stevens of Cleveland thought she was getting a good deal when she purchased a 2015 Hyundai Accent, because the used car dealer said the car included the balance of the factory warranty.

Stevens bought the vehicle from Auto World USA in Bedford, and the factory warning promise was listed in writing in her paperwork, even though the car was purchased "as is."

But Stevens reports when the car started to have problems, and she took the car to the dealer for service, she was told the factory warranty was void because the car had been in accident and aftermarket parts were used for the repairs.

"It should've been disclosed this car was in an accident and he did not disclose this to me," said Stevens.

"I want my money back that's all I want. I want my money back and I want this off of my credit, because that's not fair."

Stevens said the car hasn't been running for more than two months due to numerous electrical problems.

Auto World USA quickly responded to our story by telephone, and said it wasn't aware the vehicle was in an accident due to an inaccurate Carfax report.

The company admitted it has since stopped stamping on paperwork that the balance of the factory warranty is included on qualifying vehicles.

The company has now offered to help Stevens with repairs at no cost.

The used car dealership told News 5 by law it doesn't have to disclose a used car has been in an accident on a vehicle that is being purchased "as is," and that it's not responsible for inaccurate Carfax reports.

Consumers should contact authorized dealerships to determine if the balance of the factory warranty will be in effect before they purchase an "as is" used vehicle.