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My water bill is how much?

Posted at 2:33 PM, Feb 15, 2016
and last updated 2016-02-15 15:24:15-05

Cleveland water customers are being urged to go online to check water usage and identify possible leaks that could lead to substantially higher bills.

An exclusive 5 On Your Side Investigation Tuesday at 11 p.m. reveals more than 44,000 water customers received shut off notices last year.

Cleveland's Division of Water serves 79 Northeast Ohio communities billing more than 400,000 city and suburban customer accounts.

In 2012, the city began installing automated meter reading systems installed on the exterior of homes and businesses that send electronic signals that record water usage.

The water department said the Clear Read Automated Meter Reading System found on the department's website  allows customers to check their usage online and spot possible leaks.

Water department officials report the special web portal has only 83,394 active users.

Tuesday on NewsChannel 5 at 11, join Chief Investigator Ron Regan for his exclusive investigation into Cleveland's Division of Water that reveals how some water customers are being stuck with bills for water they insist they did not use, thousands of dollars in bills and a complaint process that is shrouded in secrecy.

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