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Councilman wants answers after NAACP-Legal Defense Fund report on Cleveland water discrimination

NAACP-LDF report credits News5 Investigative Team
Posted: 6:07 PM, May 22, 2019
Updated: 2019-05-22 18:20:25-04
Cleveland Water

CLEVELAND — A Cleveland city councilman is calling for hearings into a just released report by the NAACP-Legal Defense Fund that found the policies and practices employed by the Cleveland Water Department are "discriminatory" and can lead to a "devastating loss" of home ownership.

Councilman Mike Polensek, who is a member of the city council committee that oversees the Cleveland Water Department, said he will ask the chairman of the public utilities committee to hold hearings into the report's findings and recommendations, which the 5 On Your Side Investigators reported on Tuesday night.

The NAACP-LDF released its report, " Water Color: A Study of Race & The Water Affordability Crisis in America's Cities, and found the widespread use of water tax liens for unpaid water bills "disproportionately impact people of color".

naacp-report
From the cover of the NAACP's report

For example, in 2018, two-thirds of water liens were located in majority black neighborhoods, while they make up just 30% of Cuyahoga County's population.

The report also found water review board hearings to appeal unfair bill are rarely held.

"The water review board--they only meet a couple times a year if that," said Polensek, " And the average citizen doesn't really understand how they can appeal the process".

Polensek said "we need to hold hearings" or "even have the NAACP-LDF come to the table to improve the process".

NAACP Legal Defense Fund

The City of Cleveland Division of Water said they have been making changes to ensure the best water for their customers.

“At Cleveland Water, we strive to ensure everyone in our community has access to safe drinking water and shares in the economic, social and environmental benefits of our system.

This is something we’ve been focusing on for some time. Water equity is so important to us, we put it in our mission statement and have created values to support that mission. We also joined the US Water Alliance Water Equity Taskforce -- a network of six cities that work together to build a more equitable water future.

Locally, we are continuing to analyze data and evaluate our operations to ensure we are doing everything possible to keep customers in water service. This work is helping us identify particular parts of our service area where a larger portion of customers need our help.

We strongly believe all of our customers deserve to have safe, quality water that’s also affordable and have taken multiple actions to make that happen. We implemented 0% rate increases in 2016, 2017 and 2018, bill the first 1,500 gallons of water each month at a discounted rate, offer multiple discount programs to assist customers, and provide payment plans to help customers who are behind on payments.

We also transitioned to monthly billing, making it easier to efficiently budget, monitor water usage and detect water leaks quickly. This effort ultimately led to an overall decline in water disconnections.

We recognize that sometimes this still isn’t enough and some customers may fall behind on their water bill. When this happens, our customer service team is ready to work with every customer to avoid water service interruptions. Our goal at Cleveland Water is to keep every single customer in water service.

If all of these efforts fail, we may have to disconnect water service. Before we disconnect a customer’s water service, we send multiple notices including leaving a card on their door. These notifications provide customers an opportunity to contact us and set up payment arrangements, dispute the charges, or, if they reside in a residential, owner-occupied property, request a Water Review Board hearing.

The Water Review Board is an informal and neutral forum available to residential customers who receive a termination notice. Information regarding how to request a Water Review Board hearing is included on disconnection notices, door hangers, and the Cleveland Water website. At the hearing, customers can present evidence as to why their account should receive an adjustment. As requests are made, they are again reviewed for resolution. Many are resolved without the need for a hearing.

As a last resort, Cleveland Water may occasionally utilize tax liens to collect delinquent account balances. Generally, tax liens are used for collections after extensive efforts to work with customers on payment plans, tenant deposit agreements or other mechanisms have failed. This process involves certifying balances to the county tax bill for collection when individuals pay their taxes, however, Cleveland Water does not foreclose on homes.

Most commonly, the tax lien process is used when property owners – many times absentee landlords – have walked away from their property leaving the community with an abandoned home and Cleveland Water with no other collections recourse.”

The report follows our continuing investigation "Drowning In Dysfunction" that first uncovered widespread, systemic problems within the Cleveland Division of Water.

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