MENTOR, Ohio — 911 dispatchers are often the unsung heroes in times of distress. They never know what they’re going to get when they answer a call, but, they’re always there to help.
Dispatchers are being honored this week for the work they do – all across the country, and in Mentor, where three of them received an award for their work.
"A dispatcher is generally the first point of contact, the true first responder, and the unseen hero," states a release from the City of Mentor. "A dispatcher’s job is a complicated one. It is exciting, rewarding, fulfilling, and becomes a way of life. It is also stressful, exhausting, thankless, and forgotten by so many."
The city encourages everyone to show dispatchers some love, respect and appreciation this week for the difficult work they do.
Watch their story in the video player above.