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Woman struggles with hoverboard company

Posted at 7:05 PM, Dec 17, 2015
and last updated 2015-12-17 19:05:18-05

A Bath Township woman is running into roadblocks after the hoverboard she purchased in October still has not arrived. Now, she is fighting for a refund from Amazon.com.

"I'm completely completely in limbo," said Susan Frerichs, who ordered the hoverboard for her 12-year-old son.

Frerichs planned to give her son the hoverboard for Christmas. She ordered it from a seller on Amazon called "FishingForDeals" on Oct. 31.

Since then, hoverboards have made national headlines for overheating and catching fire. Amazon has stopped selling some of them. The US Postal Service announced Thursday that they can only be shipped by ground transportation.

"It's hard to think about having him come down on Christmas morning and not have the one thing that he reminds me every day that he wants," she added.

Frerichs got an email Nov. 1 saying her item had shipped. But weeks later, when it hadn't arrived, she contacted the seller.

"I started panicking that perhaps because there have been all of these stories in the news about hoverboards catching on fire and hoverboards exploding that we might not get it in time," she said.

In an email, the seller told Frerichs that there was a delay due to customs, the scooter is completely safe, and it should arrive in 3 to 5 business days. That was last week. On Monday, she requested a refund from Amazon. Amazon told her they are investigating the issue.

The issue over hoverboards overheating doesn't bother Frerichs enough to keep her son's sought-after toy out from under the tree.

"I'm hoping the incidents that have occurred are isolated," she added.

A representative from Amazon said they will not comment on this case. The seller did not respond. Frerichs said she has since ordered her son another hoverboard in the hopes that it arrives on time.

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