Some Ohio CareSource independent healthcare providers report paycheck delays

Posted at 8:12 AM, May 17, 2017
and last updated 2017-05-17 08:12:19-04

Some Ohio CareSource independent healthcare providers —including doctors, nurses and dentists — report paycheck delays, turning to social media to vent their frustrations.

Cindy Braley of Doylestown, Ohio told News 5, in some cases, she's had to wait months to get her paycheck sent to her from CareSource Ohio.

Braley said the delays in pay have put her family in a tough financial situation.

"I have gone five months without payment from CareSource," said Braley. "I ended up losing my house over that, that's why we're here, this is my mother's house."

Braley claimed CareSource still owes her $800 in back-pay, and mistakenly sent her five expired checks that were returned for insufficient funds earlier in the year.

Braley said CareSource appointed an ombudsman to help her with paycheck issues and said she was told some of the problems were computer related.

"She said there was a glitch in the system, that it was a 69 glitch code," said Braley. "It's getting to the point where I'm just ready to give up."

News 5 contacted CareSource headquarters in Dayton, Ohio about this case.

CareSource said paycheck delays were not caused by computer issues.

The company said it could not comment in individual cases but said it would continue to work with Braley in solving any issues.

CareSource issued the following statement in response to our story:

We work with providers to make sure claims are submitted properly and paid within prompt payment guidelines.

Our top priority is to make sure members receive the quality care they deserve.

We encourage our independent providers to contact CareSource if they have questions at 800-488-0134.