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Akron resident says she was hit with late fees for bills delivered after payments were due

Posted: 6:56 AM, Feb 09, 2018
Updated: 2018-02-09 06:57:27-05

In Fran Gunn's eastern Akron neighborhood, she says she's become used to small mail delivery mistakes that could have big consequences.

"At least once a week, sometimes it's just a mail-order catalog or a piece of junk mail, but sometimes it's a pay stub, utility bill, something like that," said Gunn.

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When we checked in with the neighbors, they say it's not uncommon to get each others mail, or for delivery to be inconsistent.

Fran and her boyfriend know from experience.

"The biggest red flag or the biggest frustration came for us last spring when we had a couple of bills get mis-delivered and come to us and they were already late," said Gunn.

Fran says she was hit with about $50 - 60 in late fees, just because the mail was late. The U.S. Postal Service tells us they deliver to 133,000 addresses around Akron, six days a week, giving out about 440,000 pieces of mail and packages every day.

News 5 reported on similar issues in a different Akron neighborhood in January. After that story, we received more tips about mail issues. 

Fran says she took her own concerns to her local Postal Service branch, and even complained online, only to get sent back down to the supervisor she already spoke with.

"If when I saw your story, I said, 'Oh that happened to us, it happened to them, but it seems to be getting better,' I wouldn't have reached out," said Gunn. "But at this point, I'm so frustrated because I don't know what else to do on my end to get it cleared up."

A postal service spokesperson tells us they're committed to quality service for all customers and the best way to get results is to reach out to them directly.

You can reach the United States Postal Service at their Customer Care Center at 1-800-275-8777 (1-800-ASK-USPS) or by using the "Contact Us" link on usps.com.