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City of Akron announces public impact after malicious cyberattack

Posted at 6:14 PM, Jan 28, 2019
and last updated 2019-01-28 18:14:45-05

AKRON, Ohio — The city of Akron has announced the impacts to the public after a cyberattack.

According to the city, the ongoing mitigation efforts are resulting in software and hardware disruptions to platforms.

They learned about the attack on Tuesday after an unsuccessful attempt to access city funds.

RELATED: Multiple local and state agencies investigating cyberattack on Akron's city servers

According to a news release from the city, current impacts to the public include:

  • The City’s online 3-1-1 portal is currently unavailable, but the 3-1-1 phone system is working for both landlines and cell phone users.
  • City phone systems and are functioning, but the city email system has been greatly affected.
  • Residents are urged to contact city departments by phone if they need assistance. Citizens may also call 311 / (330) 375-2311 to be connected to the correct department.
  • City employees currently don’t have access to emails.
  • Certain software and hardware systems are unavailable within the Akron Municipal Court, but the court is still functioning.
  • Online payment systems may be temporarily available.
  • Credit card payments are unavailable to the public in certain city departments, including Recreation, Building, and Tax. Tax payments can be mailed to City of Akron Income Tax Division, 1 Cascade Plaza - 11th Floor, Akron, OH 44308- 1100.
  • For water/sewer utility bill payments, customers can: Mail payment to Akron Utilities Business Office, PO Box 3674, Akron, Ohio 44309-3674, or Visit the office at 146 South High Street, Room 211, Akron, Ohio 44308- 1894 for personal assistance.

Late fees and penalties will not be assessed for customers who are unable to make a timely payment due to a payment system being unavailable. Utility service will not be disconnected due to late or non-payment until electronic payment processes are accessible and functioning.

The city does not have any evidence that suggest any personal information of customers, taxpayers or citizens was taken.

There is no indication that there is any risk to public safety.

Despite the lack of access to some systems, the government is still open for business and operating.