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Spirit Airlines says it's working 'around the clock' to mitigate travel disruptions

Spirit Airlines Is Upgrading New Planes With Roomier, More Comfortable Seats
Posted at 10:20 AM, Aug 02, 2021
and last updated 2021-08-02 18:33:48-04

CLEVELAND — If you're traveling from Cleveland Hopkins by way of Spirit Airlines, you may notice your flight is canceled or delayed.

A departing flight from Cleveland to Fort Lauderdale has been canceled, according to Cleveland Hopkins International Airport website. A flight from Cleveland to Tampa has also been delayed.

Latoshia Shaw is just one of the passengers perturbed by Spirit's troubles. She was supposed to arrive in Cleveland on Friday but said her Spirit flight from Atlanta was canceled. She arrived in Cleveland on Saturday, a day later than expected.

“We missed almost two days with my family for a family reunion,” Shaw said. Now, she said she cannot get home to Atlanta; her flight Monday was canceled. She said she waited two hours in line at Cleveland Hopkins International Airport trying to get on another flight.

Shaw isn’t alone. Derek Miller and his girlfriend were supposed to be on a flight from Detroit to Tampa. He said they waited in line four hours and finally decided to drive to Cleveland to get on a flight with another carrier headed to Clearwater, Florida.

He said the line at the Spirit desk at Cleveland Hopkins International Airport was nothing compared to Detroit.

“When we were there, I know the Vegas one was canceled. Los Angeles was canceled. Our flight was canceled. The line was out the door, down the road, three or four times bigger than this,” Miller said.

Over the weekend, customers taking Spirit Airlines sounded off on social media after the airline canceled flights at Orlando International Airport without warning.

A spokesperson for Spirit Airlines released a statement after the airline canceled and delayed flights nationwide.

"We're working around the clock to get back on track in the wake of some travel disruptions over the weekend due to a series of weather and operational challenges. We needed to make proactive cancellations to some flights across the network, but the majority of flights are still scheduled as planned. We understand how frustrating it is for our Guests when plans change unexpectedly, and we're working to find solutions. We ask Guests to actively monitor their emails and flight status before heading to the airport. As a team, we strive every day to get our Guests where they need to go on time. Our focus will continue to be on taking care of our Guests."

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