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University Hospitals CEO left town as fertility clinic crisis unfolded

Posted at 6:15 PM, Mar 30, 2018
and last updated 2019-03-28 15:56:58-04

University Hospitals CEO Tom Zenty left town days after a refrigerator malfunction left 4,000 embryos and eggs inviable.

The storage tank malfunction at University Hospitals Fertility Center has turned the lives of local families upside down. In the weeks that followed the March 3 tragedy, 950 patients discovered they had far more questions than answers. 

According to the hospital, "Mr. Zenty was in town that day and immediately began to take action on the three points outlined in his prior communications —protect the embryos, support our patients and complete a thorough root cause analyis."

As confirmed by UH, Zenty's movements in the following days placed him at a board meeting with Western Reserve Assurance Company — a business owned by UH and located in the Cayman Islands. According to the hospital, "Even while he was out of town, he stayed in close contact with the team he assembled at UH."

According to public biographies, several other UH officials are listed as board members of the Western Reserve Assurance Company.

The CEO did not make a public appearance until this week when he made a statement on the company's Facebook page and issued an apology.

UH has refused to give News 5 specifics regarding Zenty's travel or where the meetings occurred.

RELATED: The full News 5 interview with the head of the University Hospitals OB/GYN department

RELATED: UH blames human error for fertility center malfunction, says 4,000 eggs and embryos lost

RELATED: 2 families whose embryos are no longer viable file lawsuits against UH: 'It's a tremendous loss'

RELATED: "It's beyond devastating." UH fertility patient reacts to clinic failure

RELATED: Broken Trust: News 5's special report on the UH fertility clinic catastrophe

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