NewsLocal NewsInvestigations

Actions

These are the top 3 consumer investigations of 2018 that impacted Northeast Ohio residents

Posted: 12:57 PM, Jan 03, 2019
Updated: 2019-01-03 12:57:50-05
KIA RIO FIRE.jpg
QUESTIONS ABOUT COMFORT KEEPERS.jpg
Don Wright.jpg

CLEVELAND — 2018 has been full of important consumer stories and our 5 On Your Side Investigators have been there for you. As we look back on the top three topics of the year, they are sure to stay on our radar well into next year.

"I was scared to death,” said Shirley Boyers from Hiram talking about smoke that started to pour out of her 2012 Kia Rio back on Aug. 21. “I began to turn the ignition off and it burst into flames."

We have been investigating Kia car fires that now number in the hundreds.

"I looked at my mom and I said, ‘Hey, I could have died today,” said Jakob Moyer, who is from Canton. His 2013 Kia Optima caught fire Sept. 11 while he was driving. "I see my buddy fly up, left lane, pass me, swerve me off the road. He's yelling, 'Get out of the car! It's on fire!"

We documented people from all over the country who have had various Kia models catch fire.

"Seeing pictures that look just like ours...it makes you sick,” said a victim from Florida.

Our reporting helped lead to calls from US senators for the CEOs of Kia and Hyundai to testify. The CEOs said no.

The companies said they are working with customers and doing all they can. We'll do all we can and stay on top of this in 2019.

Also this year, our hidden-camera investigation into the in-home care business Comfort Keepers in Westlake showed a manager there named Kate telling our undercover producers that people who pay out of pocket for care get better treatment than those on Medicare.

"You're priority and they get the better caregivers. We make sure of it,” said Kate on the hidden camera.

We showed our story to the agency in charge of supervising in-home care businesses in our area. “That's a tough video to watch,” said Doug Beach who’s the CEO of the Western Area Agency on Aging.

Comfort keepers in Westlake has said it's done nothing wrong. Kate is no longer working there.

Our story sparked a state investigation that changed state regulations for in-home care businesses and how they do background checks on potential employees.

We will investigate your in-home care cases next year, too.

And one of our most impacting consumer stories started with Don Wright from Akron . “This money belongs to us...the Social Security recipient,” said Wright. “It’s our money!"

RELATED: Social Security Investigation: Local women say they're penalized for working government jobs

Social Security messed up his widower benefits for years. "A lot of senior citizens need to get their ears open right now," Wright told us.

During our research, the Social Security Administration admitted its mistakes and our report went viral. Through our feedback form , emails, and phone calls, we heard from hundreds of people all over the country having problems. We then interviewed so many others in our area with social security issues.

Social Security experts also answered your questions during our special phone bank that received 24,000 calls and overwhelmed our phone system.

We still have our Social Insecurity feedback form still up and running on our app. We have a Social Insecurity Facebook page , and we are committed to get you help now and throughout 2019.

Other important consumer stories from this past year include all kinds of scams; tech scams, identity theft, fake job offers and so on. 5 On Your Side Investigators are battling those, too, and will continue to help you stay safe in 2019.