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Food delivery, fast and at your fingertips – what could go wrong?

Posted at 4:28 PM, Jan 01, 2020
and last updated 2020-01-01 18:24:38-05

CLEVELAND — Food delivery, fast and at your fingertips, but what could go wrong?

“I was like, ‘This will be perfect,’” Ashley Sams said, “As soon as I arrive home the pizza will be there too.”

But are some food delivery service drivers giving new meaning to the term “dine and dash?”

“Still no food. We tried calling the driver,” Sams said, “We tried texting the driver. No one was responding.”

Sams was out with friends and ordered a pizza to her Lakewood home.

“I got a text from DoorDash saying that they had now picked up the Papa John’s order and they would be delivering it,” Sams said, “And I was like okay that’s kind of weird. I’ve never used DoorDash.”

It’s important to note, some restaurants partner with third-party companies and outsource deliveries to those drivers.

Ultimately, her pizza never arrived.

“I’m like very confident that our driver just took our food and went home,” Sams said.

She’s not alone. A Lakewood neighborhood Facebook post currently has more than 100 comments about the same issue.

Customers are sharing their delivery dilemmas and some drivers are weighing in with their perspective.

The terms of service for apps like Uber Eats, DoorDash and Grubhub all state that the company holds the right to issue refunds on a case-by-case basis.

Most food delivery sites do have “contact us” pages with the option to file a complaint or dispute a charge.

“The apps need to be more accountable, because I called them the next day too and they just like couldn’t help me,” Sams said.

Ultimately, you should read the fine print of the third-party service you choose and keep receipts and documentation in order to avoid the dinner delivery drama.