JACK Entertainment, JACK Cleveland Casino fined following underage admittance

Posted at 8:59 PM, Aug 16, 2017
and last updated 2017-08-16 21:04:57-04

The Ohio Casino Control Commission voted to accept a settlement agreement with JACK Entertainment (JACK) and JACK Cleveland Casino after discovering numerous instances where minors were allowed to enter the casino unlawfully in 2016.

The Commission called the compliance issues "deeply disturbing."

Since those instances, JACK has hired a Security Training Instructor to give staff additional training on security and responsible gambling.

The agreement includes a $200,000 fine. It also requires JACK to bolster the message that only 21 and older patrons are permitted to enter Ohio's casinos.

Additionally, an audit following the casino's transition to the JACK brand revealed improper access permissions in the casino management program (CMP) at both the Cleveland and Cincinnati casinos. JACK failed to make the necessary changes after it was notified of the issue. JACK didn't make the changes for several months, even though it represented to the Commission that the CMP had been fixed. JACK will have a special audit of its CMP by an independent third party as part of the agreement.

This is the third instance causing the Commission to sanction the Cleveland casino, and the first instance for JACK entertainment.