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New 'Get in Line, Online' program cuts down wait times at BMV

Posted at 2:45 PM, Dec 13, 2019
and last updated 2019-12-13 23:18:10-05

COLUMBUS, Ohio — The Ohio Bureau of Motor Vehicles announced on Friday a new program aimed at cutting down the amount of time you spend waiting in line at the BMV.

According to state officials, the "Get in Line, Online" program allows individuals to check-in at the BMV with their cell phone before setting foot inside the location.

After checking in online, customers have a four-hour window to get to the BMV, head to a self-check-in kiosk and grab their reserved spot in line.

"Right now, drivers can be subjected to significant wait times, which is inconvenient, inefficient, and frustrating," said Governor Mike DeWine. "We believe the introduction of this new technology will save drivers' valuable time and give the Ohio Bureau of Motor Vehicles and its deputy registrars better ability to provide exceptional customer service."

The program has been rolled out at the following locations:

  • 22125 Rockside Rd., Bedford
  • 104 W. Spring Valley Rd., Centerville
  • 1583 Alum Creek Drive, Columbus
  • 112 Dillmont Drive, Columbus
  • 2970 Hayden Run Plaza, Columbus
  • 4503 Kenny Road, Columbus
  • 4161 West Broad Street, Columbus
  • 5287 Westpointe Plaza, Columbus
  • 8210 County Rd. 140 Suite A, Findlay
  • 3040 Southwest Blvd., Grove City
  • 4740 Cemetery Road, Hilliard
  • 17 Cherri Park Square, Westerville

“Our goal is to change the culture of state government so every service is designed with the customer in mind,” said Lt. Governor Jon Husted, director of InnovateOhio. “We want ours to be the most innovative, creative state in the Midwest, which starts within state government by using technology to offer better services to Ohioans, and this is a great first step for the BMV.”

Patrons visiting the BMV aren't required to use the new system. Walk-in appointments will still be available.

For more information, click here.