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Local police department warns residents about a 'very' convincing phone utility scam

Posted: 8:14 AM, Aug 21, 2018
Updated: 2018-08-21 12:14:23Z

North Royalton police are warning residents about a 'very' convincing phone scam that almost had one resident falling for it.

The resident told police on Monday that a woman said her name was Grace and she was calling about supply charges on her electricity bill.

The woman told the resident that it was "extremely important"  and for the resident to call her back at 740-273-3603. She even provided the resident with a reference number.

At first, the resident thought it was legit, but remembered the bill was recently paid. The resident called FirstEnergy and a customer service representative said they never called her.

FirstEnergy told the resident that the call was from an alternate supplier who was looking to get the 20-digit customer number—the same thing as the resident's electronic signature.

Once the caller would get the number, the electric supplier would have been changed.

FirstEnergy said they would never personally call their customers directly. If they do, it would be an automated messaged,  a letter in the mail or through a message in the section of their bill.