It's a crime that affects millions of people and costs consumers billions of dollars - identity theft.
A Mogadore woman said it happened to her and she was left frustrated, battling her bank to get her money back.
On November 12, Ashlynn McDuffie noticed $300 was taken from her account through an ATM at a BP gas station in Cuyahoga Falls. On the same day, someone withdrew another $60 from an ATM at a Huntington Bank branch in Jackson Township.
McDuffie was very confused because her bank card was not stolen or missing.
"I always have my card on myself whether I'm here (at home) or at work. It's always on me personally," McDuffie said. "My mom doesn't even have my PIN."
McDuffie called Huntington the next day to report the activity and filed a report with Cuyahoga Falls police a few weeks later.
She's convinced a skimmer was placed on a gas pump and hijacked her identity.
McDuffie said she asked Huntington three times to investigate and requested a return of her money.
Instead, she was denied through a letter which read, "The PIN does not correlate to personal information that is easily obtained, there were no invalid PIN attempts, the spending pattern and location of transactions is consistent with historical account activity and information you have provided is inconsistent with other substantiated evidence."
McDuffie, who was expecting a quick refund, said she felt re-victimized. She said the bank did not explain what it meant by substantiated evidence.
"They're pretty much saying it's my fault, that I'm a criminal that I did it," she said.
However, just hours after News 5 contacted Huntington on Monday, the bank put all of the money back into McDuffie's account.
"I was extremely happy. I probably almost cried," McDuffie said.
Huntington spokesperson Emily Smith said customer security and privacy are the bank's top priorities.
"We cannot share the details of any customer account, but we do all that we can to look out for our customers. Our zero liability policy protects our customers from unauthorized use of their debit and credit cards," Smith said.
Security expert Tim Dimoff said identity theft continues to be a huge and increasing problem.
He explained that a PIN can be stolen by a camera on a skimmer.
"They put a little, miniature camera that's battery-operated, so that camera, you put the card in and it's copying the card information, and the little camera is capturing you punching the numbers in," Dimoff said.
McDuffie said she also received a phone call from a Cuyahoga Falls detective on Monday, promising to investigate and look for possible surveillance video.
"I'm hoping they figure out who did it so it doesn't happen to anybody else," McDuffie said.
