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USPS staffing issues in Northeast Ohio now impacting when, and if, you'll get your mail

Posted at 5:13 PM, Jan 27, 2022

EUCLID, Ohio — Residents across Northeast Ohio have been complaining that they are not receiving their mail or that it's taking weeks to come in. According to the United States Postal Service, the issues are due to lack of staff.

In Euclid, you’ll find mailbox after mailbox left empty—mailboxes like Harry Card’s.

“Well it just started maybe two weeks ago, I always watch for the mail truck but it never shows up,” Card said.

Card has been living in his home since 2009 and getting mail on time was never a worry. So when it became in issue, Card complained to USPS about the delayed mail.

He said they told him that mail should come at least every other day. Then, USPS sent him an email saying his problem was “resolved”—but he never got his mail.

Card is not alone in his postal issues.

News 5 has received complaints from residents of Lakewood, Euclid, Cleveland, Parma, Bedford, Cleveland Heights and other cities, all regarding mail that hasn't come or has been absurdly delayed. In some cases, residents get the wrong mail.

"The mail carrier comes and she brings me a big package like, 'Where'd I get this package from?' So I look at it, my name's not on it and it's not my address," said Euclid resident Steve Kaselak.

Kaselak says over the past few months, he's gotten multiple packages and letters that aren't his while mail of his own is still missing.

"The other day I got Councilman Michael Pollan's mail. He's the councilman in Cleveland, Ohio. Why did I get his mail here in Euclid? It makes absolutely no sense," said Kaselak.

We reached out to USPS about those delays on Thursday and received the following statement in response:

Local management is aware of delivery issues in Euclid and is taking steps to address the concerns. We are experiencing staff shortages but will continue flexing our available resources to match the workload.

We reached out to USPS again on Friday and they responded with the following statement:

"We apologize for the inconvenience and want to share this is temporary, and we will resume regular delivery when staffing levels are back to normal"

They also added that if you get the wrong mail, return it to your carrier.

USPS held a workshop Thursday where they took applications to hire and are holding another February 3 at the Cleveland Administration Building from 4 p.m. to 6 p.m.

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