A new pilot system will allow Ohio drivers to wait in line online at 12 BMV deputy registrar locations across the state without having to physically wait in the office for BMV services like license renewal or vehicle registration.
Here’s how it works: after checking in online, customers have a four-hour window to arrive at the deputy registrar location, check in at the self-service kiosk, then claim their spot in line, according to a news release from the governor.
"Right now, drivers can be subjected to significant wait times, which is inconvenient, inefficient, and frustrating," said Governor Mike DeWine. "We believe the introduction of this new technology will save drivers' valuable time and give the Ohio Bureau of Motor Vehicles and its deputy registrars better ability to provide exceptional customer service."
Drivers can access the queuing system at: www.bmv.ohio.gov. The system is currently active at the following deputy registrar locations:
- 22125 Rockside Rd., Bedford
- 104 W. Spring Valley Rd., Centerville
- 1583 Alum Creek Drive, Columbus
- 112 Dillmont Drive, Columbus
- 2970 Hayden Run Plaza, Columbus
- 4503 Kenny Road, Columbus
- 4161 West Broad Street, Columbus
- 5287 Westpointe Plaza, Columbus
- 8210 County Rd. 140 Suite A, Findlay
- 3040 Southwest Blvd., Grove City
- 4740 Cemetery Road, Hilliard
- 17 Cherri Park Square, Westerville
“Our goal is to change the culture of state government so every service is designed with the customer in mind,” said Lt. Governor Jon Husted, who serves as Director of the newly-formed InnovateOhio. “We want ours to be the most innovative, creative state in the Midwest, which starts within state government by using technology to offer better services to Ohioans, and this is a great first step for the BMV.”
The Ohio BMV will continually review wait and processing times to continue to improve efficiency and customer service, the release states. If the online queueing system is found to be successful, it could expand to the other deputy registrars across the state.
There are 186 deputy registrar locations in Ohio, accounting for approximately 16 million transactions annually, according to the state.
“The BMV understands that time is valuable and therefore the most important aspect of customer service,” said Ohio BMV Registrar Charles Norman. “We are dedicated to improving and enhancing the overall customer experience by providing our customers with access to innovative options that better meet their diverse needs.”
The pilot program was announced Monday by Governor DeWine, Lt. Governor Husted and Norman.