Cleveland Indians fans who bought home opener tickets through a third-party vendor site called "StubHub" were in an uproar after being excluded from the Indians' ticket exchange opportunity.
"I just wish that no matter where you buy your tickets at, you're treated the same," said Ed Wright, a Medina resident whose son bought him four tickets for the Indians home opener at a total cost of $670.
Monday's home opener was postponed to Tuesday due to weather. To compensate attendees who purchased their tickets directly from the Indians, the team offered them the opportunity to attend the rescheduled home opener and any game of choice at Progressive Field in April or May for free. Or, if ticket holders couldn't make Tuesday's rescheduled game, they can attend two other games of their choice in April or May.
But for StubHub ticket holders, they could only go to today's rescheduled game, which Wright and his family could not do.
"It gives you a sour taste in your mouth," he added.
The Indians responded with this statement:
"We understand fans’ frustration from our Home Opener postponement on Monday. We encourage our fans to purchase tickets from Indians.com or the Indians Team Shop or Ticket Office. Unfortunately, we cannot offer the same exchange options for tickets purchased through a third-party vendor."
But the Indians said third-party vendors can honor their ticket exchange opportunity if they wish.
Other StubHub ticket holders shared Wright's frustration as dozens of them expressed their anger on the Indians' Facebook page.
"Where you buy your tickets matters to the Indians," said Wright.
Wright said his son, who purchased the tickets, received a 50 percent refund after he complained to StubHub. There's no word on the other StubHub ticket holders.
Amazing Tickets, a Cleveland-based ticket resale company, said they will allow their ticket holders to take part in the Indians ticket exchange opportunity.
