A special reimbursement plan for all ticketholders to the 2016 Hall of Fame game was approved by the Pro Football Hall of Fame Board of Trustees, President David Baker announced on Thursday.
Baker said ticketholders will receive a full refund equal to the face-value of their ticket. Also, the Hall of Fame will refund processing, shipping and handling fees, pre-paid parking purchases, pre-sale reservation fees and one night of hotel accommodations.
This statement from Baker was released on Thursday:
“The Hall of Fame game is our event. We sincerely regret disappointing fans but we believe that cancelling the game was the right thing to do . Respect for players and their safety must always come first, especially by the Hall of Fame. We endeavored to handle , to the best of our ability, these difficult circumstances in the right way. Our focus was on the safety of the players and the best and safest way to communicate the decision to fans, teams, league and the media representatives.
We take full responsibility for what occurred at the game. We are doing what is right for our fans. We will learn from this experience so something like this never happens again.”
The Hall of Fame announced it will also provide the following to ticketholders:
- Four admission tickets to the museum to be used once any time during the next five years
- A commemorative photo of the Hall of Fame Class of 2016 along with fellow Hall of Fame members taken on the front steps of the museum
- A copy of the 2016-2017 Pro Football Hall of Fame Yearbook
- The ability to purchase a ticket to a future Pro Football Hall of Fame Enshrinement Ceremony or game for one year in the next five years
- A 30 percent discount for merchandise purchases from the museum's online store
A review was underway earlier this month after the Pro Football Hall of Fame game in Canton was canceled due to field concerns.
