Northeast Ohio Regional Sewer District announces 'Help is Here' campaign

Northeast Ohio Regional Sewer District
Posted at 5:24 PM, Aug 07, 2020
and last updated 2020-08-07 20:23:36-04

CLEVELAND — If you’re a Northeast Ohio resident who has been struggling to pay your sewage bills, there’s light at the end of the tunnel.

The Northeast Ohio Regional Sewer District announced Tuesday that it has launched the “Help is Here” campaign that aims at helping its customers struggling to pay their bills.

According to NEORSD, mailers were sent out to customers with instructions on how to contact the company regarding payment arrangements and other cost-saving programs.

Those programs include the following:

Rate reduction of 40% available to customers aged 65 or older, or customers under 65 who are totally disabled. Total household income must not exceed $34,500 (effective Jan. 1, 2020). Enrollment is valid for a three-year period.

Rate reduction of 40% available for customers whose annual income is at or below 200% of the poverty level. Customers can be enrolled in either the Homestead program or the Affordability program, but not both. The reduced rate is the same for both programs.

Crisis assistance
Available to customers affected by a major event in their life (such as sudden medical expenses, job loss, separation, or divorce). Financial assistance of 50% of sewer balance (up to $300) is available towards the customer’s account. Administered by CHN Housing Partners. Verification documents required.

“While the cost-savings programs and the sewer district's outreach are not new, the COVID-19 pandemic heightens the need for us to ensure that all eligible customers are aware of this relief,” said Kyle Dreyfuss-Wells, CEO of the NEORSD. “Our Help is Here campaign is designed to bring further awareness to those who may need assistance paying for this critical service.”

For more information, you can call the sewer district’s customer service line at 216-881-8247. You can also email or visit CHN Housing Partners website.

RELATED: Northeast Ohio Regional Sewer District wants you to stop flushing 'flushable' wipes

RELATED: Whoever runs the regional sewer district's Twitter account is a damn genius

Additional Coronavirus information and resources:

See complete coverage on our Coronavirus Continuing Coverage page.

Rebound Northeast Ohio News 5's initiative to help people through the financial impact of the coronavirus by offering one place to go for information on everything available to help and how to access it. We're providing resources on:

Getting Back to Work - Learn about the latest job openings, how to file for benefits and succeed in the job market.

Making Ends Meet - Find help on topics from rent to food to new belt-tightening techniques.

Managing the Stress - Feeling isolated or frustrated? Learn ways to connect with people virtually, get counseling or manage your stress.

Doing What's Right - Keep track of the way people are spending your tax dollars and treating your community.

We're Open! Northeast Ohio is place created by News 5 to open us up to new ways of thinking, new ways of gathering and new ways of supporting each other.

Click here for a page with resources including a COVID-19 overview from the CDC, details on cases in Ohio, a timeline of Governor Mike DeWine's orders since the outbreak, coronavirus' impact on Northeast Ohio, and link to more information from the Ohio Department of Health, the Cuyahoga County Board of Health, the CDC and the WHO.

See data visualizations showing the impact of coronavirus in Ohio, including county-by-county maps, charts showing the spread of the disease, and more.

The CDC and the Ohio Department of Health are now recommending the use of cloth face coverings in public to slow the spread of COVID-19.

Read more about the CDC's recommendation here. Here is a step-by-step guide on how to make a face maskfrom common household materials, without having to know how to sew.

View a global coronavirus tracker with data from Johns Hopkins University.