CLEVELAND — The Northeast Ohio Regional Sewer District is changing its customer service routine amid the coronavirus pandemic.
Beginning Thursday, the sewer district’s customer service team is shifting wholly to a call-back option and online communication platform.
Customers have three options to reach NEORSD’s customer service line:
- Submit a question to firstname.lastname@example.org
- Submit a question at www.neorsd.org
- Leave a message at 216-881-8247
- Submit a question via Twitter @neorsd or Facebook
Customers are asked to include their name, address, phone number, account number and a brief description of their inquiry. A representative will respond within 24 hours.
NEORSD offers a affordability and crisis program online.