Greater Cleveland residents who find themselves struggling to pay utility bills in the winter months may qualify for energy assistance.
Starting Nov. 1, 2018, through the end of March 2019, the Home Energy Assistance Winter Crisis Program (HEAP) will help income-eligible Northeast Ohio residents that are threatened with disconnection, have been disconnected or have less than 25 percent of fuel in their tank to maintain service.
In order to utilize the Winter Crisis Program, residents have to make an appointment with HEAP. Walk-in appointments will no longer be accepted.
HEAP has a new phone number this year. You can reach them at: 216-350-8008. Walk-ins are no longer accepted.
You can also schedule an appointment online here.
Make sure to bring the following items to your appointment:
- Photo ID
- Social Security card for everyone in the household
- Birth Certificate card for everyone in the household
- Current gas and electric bills
- Proof of income for everyone in the house over 18. (SSA, SSI and SSDI forms are also accepted.) Income must show the last 30 days of work. For seasonal and self-employed workers, 12 months of income must be shown.
For more information click here.