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Nearly 260,000 Spectrum customers in N.E. Ohio were affected by widespread cable service outages

Posted at 8:25 PM, Jul 05, 2018
and last updated 2018-07-06 10:51:38-04

Some Spectrum customers across Northeast Ohio experienced issues with their video service Thursday evening, causing customers to wonder what was causing the outages.

The issue impacted around 260,000 customers, according to a Spectrum spokesperson. The issue was a software process fail, which caused boxes to go into a boot cycle.

Spectrum said it was aware of the issues and technicians were working to fix the problem. A Spectrum spokesperson said the problem was resolved around 2:00 a.m.

Some customers took to Twitter and said they are receiving this message:

Customers took to social media with frustration after Spectrum originally would not give any more information about the outage. After hours, the company simply said what it had already told customers, that it is aware of the problem and technicians are working to resolve the issue.

At the peak of the outage, the Spectrum website had 471 reports of outages.