AFC Championship week did not get off to a great start for one Kansas City Chiefs fan.
Janelle, who asked not to use her full name, and her fiance saved all season with the hope of buying Chiefs playoffs tickets.
She found out even sales that appear legitimate could be a scam.
Janelle purchased tickets from a man named 'Gary.' She said she spoke with him multiple times over the phone and through text. After sending him the money for the tickets through PayPal, Janelle said she never received the tickets. When she tried calling 'Gary' to ask why, the phone number had been disconnected.
Tickets for Less in Overland Park, Kansas saw Janelle's interview and decided to help.
Friday, Tickets for Less surprised Janelle with tickets to Sunday's game, VIP tailgate passes and an autographed Frank Clark football.
"I mean I'm like on cloud nine, I'm just ready to like dance around and get to Arrowhead, I'm ready to tailgate, I'm ready to win that game," Janelle said.
It was an unexpected surprise that Janelle said she felt she didn't deserve after making a mistake. Tickets for Less saw things differently.
"We really believe that these are memories for life when you're spending money on tickets like this, and so we really wanted to make sure that she didn't miss out just because somebody was out there trying to take advantage of a Chiefs fan," said Jen Forrest, who is with Tickets for Less.
This articlewas written by McKenzie Nelson for KSHB .