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Drive-thru times at fast-food restaurants are longer during COVID-19

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Posted at 11:41 AM, Oct 07, 2020
and last updated 2020-10-07 11:41:40-04

CLEVELAND — The pandemic has caused wait times to go up at fast-food restaurants across the county.

According to a new study, the average drive-thru wait time at the top 10 fast food spots this summer was almost 6 minutes, which is about 30 seconds longer than a year ago.

It may not seem like much but when you’re hungry, the full minute longer you have to wait at Wendy’s can feel like an eternity.

That number is nothing compared to Chick-fil-A where the average wait time is over 8 minutes.

Testers also counted nearly three times as many vehicles in line who were ready to eat more chicken.

Slower wait times in 2020 increased the overall total times down, equating to a substantial loss in revenue opportunities with a typical brand losing up to $64,182,668 annually per 2,000 stores, the survey revealed.

The shortest wait was at Kentucky Fried Chicken. While the Colonel may get your order the fast, the study show the order may be a little sloppy in the details, and most likely to get your order wrong.

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