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Cuyahoga County offering helpline for COVID-19 vaccination distribution questions

Posted at 7:01 PM, Jan 22, 2021

CLEVELAND — Cuyahoga County and United Way have partnered together to provide COVID-19 information and resources to callers through the 211 HelpLink.

Starting Jan. 25, individuals who are eligible for the state’s Phase 1B vaccination distribution can call 2-1-1 and talk to staff members to find a nearby location to get vaccinated.

According to Cuyahoga County, there are nearly 90 providers where individuals in the county can go to get a vaccine dose.

“We know that people are eager to get vaccinated and that the rollout of the vaccine has been confusing for many,” said Cuyahoga County Executive Armond Budish. “We are supporting this centralized and familiar phone number so people can get answers to their questions, such as ‘Am I eligible?’ ‘When can I get vaccinated?’ ‘Where do I sign up?’ and other concerns. It is crucial that as many people as are eligible get the vaccine as soon as possible so we can get on the road to health and safety for all.”

The service is free and confidential to callers. 211 HelpLink will be available Monday through Friday from 8 to 4 p.m.

“Demand is extremely high among residents across our community to receive the COVID-19 vaccination, and 2-1-1 HelpLink is doing its part in collaboration with Cuyahoga County to offer this dedicated line, staffed by trained specialists, to eligible seniors living in the County and seeking information and referrals to schedule appointments directly with nearby providers," said Augie Napoli, United Way of Greater Cleveland’s president and chief executive officer. "The last 10 months were extremely challenging for Greater Clevelanders, and I’m proud that United Way of Greater Cleveland’s 2-1-1 HelpLink continues to serve as a vital resource for those in need of support across our community," added Napoli.


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County by county: How to sign up for a COVID-19 vaccination in Northeast Ohio

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