The JACK is back, but you may notice some slight differences

Posted at 9:52 AM, Jun 19, 2020
and last updated 2020-06-19 23:13:48-04

CLEVELAND — JACK Cleveland Casino and the Thistledown Racino are officially back open for business.

Chad Barnhill, the Chief Operating Officer of JACK Entertainment said after 3 months of their doors being closed, they’re thrilled to reopen, but things will be slightly different.

“We’ve had a lot of training the last week with new protocol and new procedures,” he said.

The changes start with social distancing:

  • Both JACK properties will limit capacity by 50%. To ensure guests and team members practice social distancing while at the properties, the gaming floor has been reconfigured to provide appropriate spacing between guests at machines and table games will also accommodate fewer guests.
  • The bars will be closed and drinks will only be provided by waiters. JACK will reopen Nonna Pazza and STACK’D at its Cleveland location and American Burger Bar and Millcreek Grille at the Racino.
  • All staff will be required to wear masks. If you plan on playing a table game, you will be required to wear one, too, but if you’re sticking to slots, masks are optional.
  • JACK officials said they are increasing the frequency of sanitizing all surfaces throughout the properties using hospital-grade disinfectant and advanced electrostatic sprayer technology.

But despite all of these changes, Barnhill said the staff is ready to make the customer experience very similar to before.

“It’s going to be different we are running on capacity limitations, 3 people per Blackjack table, 4 for Roulette, 6 for Craps, every other slot machine is turned off,” he said. “But the team is still here, the best team in the industry is here, to still service our guests and I think once people get back they’ll see the experience is going to be very similar but still a bit different.”

Both JACK locations are open 24/7.