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StubHub to offer refunds for events canceled in Ohio due to COVID-19, attorney general says

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Posted at 4:19 PM, Sep 14, 2021
and last updated 2021-09-14 16:19:40-04

COLUMBUS, Ohio — Attorney General Dave Yost announced that StubHub will be offering refunds for events canceled due to COVID-19.

“We’d all like a refund from the ride COVID has taken us on, but in this case there was written policy not followed,” Yost said. “That’s why we went to bat for Ohioans here and put money back in their pockets.”

Yost led an investigation into the ticket reseller, which included complaints about the company violating their "FanProtect Guarantee" policy from nine states and Washington D.C.

According to the policy, consumers would get full refunds on ticket purchases, including fees, if events were canceled.

StubHub suspended that policy in March 2020.

The investigation found that the company began denying refund requests and instead told consumers that they would receive credits equal to 120% of their purchases for future events.

The policy change impacted more than 12,000 Ohioans, according to Yost.

StubHub settled with Yost in court on Tuesday and agreed to the following terms:

  • Honor its refund policies.
  • Not change its refund policies for purchased tickets unless the purchasing consumer consents to the change.
  • Promptly process any refund requests it receives going forward for the events at issue.

Anyone who purchased a ticket through StubHub but has not received a refund can call either StubHub at 866-788-2482 or the Attorney General’s Office at 1-800-282-0515.

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